At Baldwin & Francis, we understand that equipment reliability is essential to operational success. That’s why we offer a range of equipment support contracts tailored to your business needs, designed to minimise downtime, extend asset life, and provide peace of mind.
Comprehensive Maintenance Packages
Our Bronze, Silver, and Gold packages offer flexible levels of support to suit different operational requirements. Each package includes:
- Telephone support from our expert technical team
- A dedicated account manager for personalised service
- Ongoing updates and developments to keep your systems current
- Call-out facility (*subject to costs)
Our Gold Service Package provides the highest level of coverage, including:
- Two planned maintenance visits per year
- Full asset lifecycle support
- Priority emergency call-out response
- Fixed pricing on parts
- All travel and labour costs included
Technical Survey & Onboarding
Before entering a support contract, our service engineer will conduct a technical survey to assess the current condition of your equipment. If any work is required to meet minimum standards, we’ll provide a clear recommendation. And if you proceed with a contract, the survey cost is fully refunded.
Sheffield-Based Technical Support Centre
All customers benefit from exclusive access to our Technical Support Centre in Sheffield, UK, where our specialists provide fast, reliable assistance, whether your equipment is on-site or remote.
24/7 Emergency Call-Out Available
From routine support to 24/7 emergency call-out, Baldwin & Francis delivers expert support wherever your equipment is located. Our goal is simple: to keep your business running smoothly, safely, and efficiently.
Get in Touch
Whether you’re looking for routine maintenance, emergency support, or a long-term service partner, Baldwin & Francis is ready to help.
📧 Email: service@baldwinandfrancis.com
📞 Telephone: (+44) 0114 299 8808
