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Service Support

Who better to maintain and support your system than the company who designed and built it

Baldwin and Francis supply solution equipment to areas where even a relatively minor failure can cause significant cost and disruption.

We build to a very high standard and design the reliability needed to meet your requirements. However, as with any product, regular servicing is essential to optimise efficiency and to ensure long lifetimes.

Baldwin and Francis offer three levels of support package designed to minimise the risk of failure and to suit your needs.

All packages come with a detailed site survey, unlimited access to the Technical Support Centre, early notification of parts obsolescence and guaranteed fixed prices on all parts for the duration of the contract.

See below for an overview of our three levels of support.


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Baldwin and Francis has always had a high reputation for service. Our team is a real mix of disciplines, qualifications and experience and that’s where our strengths reside.

Support Program Bronze Silver Gold
Initial site survey tick tick tick
2 PM visits per year with a report tick tick tick
Max 5 on site emergency repair calls per year tick
Unlimited emergency repair visits per year tick
Notice of parts obsolescence tick tick tick
Access to technical support centre tick tick tick
First priority on emergency service calls tick tick
Travelling costs tick tick
Labour for repairs tick tick

For the ultimate peace of mind, with unlimited on-site repairs and support from our team of experts.

  • Unlimited on-site repairs
  • First priority emergency service calls
  • Insulation from part price increases
  • Prior notice of parts obsolescence
  • Unlimited use of our Technical Support Centre
  • Scheduled service visits every 6 months
  • A full inspection of all Baldwin and Francis installed equipment
  • A written report on the condition of the equipment
  • Minor adjustments to switchgear settings (if required)
  • Testing of the UPS/Generator systems (where applicable)
  • Option of a 24 hour call out provision (if required)
  • Maximum of five on-site repairs per year
  • Insulation from part price increases
  • Prior notice of parts obsolescence
  • Unlimited use of Baldwin and Francis Technical Support Center
  • 2 site surveys per year with written report and recommendations for repair

In addition to the above, all support contracts include the following

  • Full telephone technical back during normal working hours
  • A dedicated account manager
  • Full ongoing updates and developments to ensure your system is operating to its maximum capabilities
  • Call out facility (*subject to additional charge and availability)

The cost for the Baldwin and Francis service contract including all the above benefits is dependant on the support package chosen and the results of the initial technical survey.

Our service engineer will evaluate the current condition of your equipment and, if necessary, recommend any work required to bring it up to minimum standard to qualify for a support contract.

The technical survey will be charged at our standard daily rate. If the contract is taken up the cost of this initial survey will be refunded.

Get in touch

To find out how well we can meet your needs, call our customer support team on
+44 (0)114 286 6000
Contact Us

Mining Solutions
Surface Mining & Quarrying
Oil & Gas Solutions
Rail Solutions
Industrial Solutions

Tough, reliable, safe and configured to your exact requirements…

Powering hazardous environments needs highly specialist electrical equipment. Baldwin and Francis make the best, and we make each one specifically for you.