At Baldwin & Francis, we understand that equipment reliability is essential to operational success. That’s why we offer a range of equipment support contracts tailored to your business needs, designed to minimise downtime, extend asset life, and provide peace of mind.
Comprehensive Equipment Support Contracts & Maintenance Packages
Our Bronze, Silver, and Gold packages offer flexible levels of support to suit different operational requirements. Each package includes:
- Telephone support from our expert technical team
- A dedicated account manager for personalised service
- Ongoing updates and developments to keep your systems current
- Call-out facility (*subject to costs)
Our Gold Service Package provides the highest level of coverage, including:
- Two planned maintenance visits per year
- Full asset lifecycle support
- Priority emergency call-out response
- Fixed pricing on parts
- All travel and labour costs included
Technical Survey & Onboarding
Before entering a support contract, our service engineer will conduct a technical survey to assess the current condition of your equipment. If any work is required to meet minimum standards, we’ll provide a clear recommendation. And if you proceed with a contract, the survey cost is fully refunded.
Sheffield-Based Technical Support Centre
All customers benefit from exclusive access to our Technical Support Centre in Sheffield, UK, where our specialists provide fast, reliable assistance, whether your equipment is on-site or remote.
24/7 Emergency Call-Out Available
From routine support to 24/7 emergency call-out, Baldwin & Francis delivers expert support wherever your equipment is located. Our goal is simple: to keep your business running smoothly, safely, and efficiently.
Get in Touch
Whether you’re looking for routine maintenance, emergency support, or a long-term service partner, Baldwin & Francis is ready to help.
