Supporting you during your project
Lifecycle Support
Our end-to-end support offers clients comprehensive support throughout the duration of a project, from initial design through to final commissioning and ongoing maintenance for the full-service life cycle of the equipment
We deliver a complete solution that includes:
- Design
- Installation
- Commissioning
- Training
- Spares
- Service
- Repair
All supported by decades of engineering expertise and a strong commitment to safety, reliability, and compliance.
We use industry supported reporting to ensure accurate and relevant condition based monitoring of the clients equipment. Our approach emphasises up-to-date evidence and clearly documented capabilities. Our evaluation includes traditional competencies and emerging themes and recommendations for upgrading and future-proofing:
- Remote digital monitoring (condition real time update, IIoT, data trending & service operations)
- Sustainability (life‑extension, efficiency, compliance)
- Safety Enhancements (arc protection, relay modernisation, training
Working alongside them are our senior test and service engineers, who lead and mentor the team, their depth of knowledge and hands‑on expertise ensures that every project benefits from proven technical leadership.
We are proud of our team’s passion and commitment. They work safely, efficiently, and with strong attention to detail, always focused on delivering the best possible outcome for our customers.
Exceeding customer expectations is our priority. This dedication is reflected in our 90% client return rate; built on trust, first‑class service, and the confidence our customers place in us to maintain their critical assets.
Over the past 11 years, our service offering has grown significantly and now represents over 20% of our business. This enables us to provide a robust after‑sales service for clients who purchase our products, backed by the technical knowledge and expertise that sets us apart.
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Aftercare & Support options
We benchmark operational excellence across nine critical support areas that define customer values in electrical engineering
Design & Engineering
Installation & Commissioning
Training & Knowledge Transfer
Critical Spares & Retrofit Solutions
Commissioning
Ongoing Maintenance & Lifecycle Support
Retrofit & Upgrades
Electrical Compliance & Documentation
Tailored Service Level Agreements
Our SLAs are custom-built to suit your unique operational requirements, ensuring flexibility and maximum value. Each SLA is designed to align with your safety, compliance, and performance goals. Key Features:
- Custom Coverage – Choose from Bronze, Silver, or Gold tiers, or create a bespoke plan.
- Flexible Response Times – From standard business hours to 24/7 global support.
- Performance KPIs – Agreed metrics for uptime, reliability, and compliance.
- Asset Management – Scheduled maintenance, condition monitoring, and lifecycle planning.
- Priority Access – Faster response and guaranteed spares availability for critical assets.
Why Tailored SLAs Matter:
- Adapt to your operational environment and risk profile.
- Ensure predictable costs and performance assurance.
- Support compliance with industry standards and audits.
| Support Program | Bronze | Silver | Gold | Extended Warranty |
| Initial site survey | ✓ | ✓ | ✓ | ✓ |
| 1 PM visit per year with a report | ✓ | ✓ | ✓ | ✓ |
| Max 5 on-site emergency repair calls per year | ✓ | |||
| Unlimited emergency repair visits per year | ✓ | |||
| Notice of parts obsolescence | ✓ | ✓ | ✓ | ✓ |
| Access to technical support centre | ✓ | ✓ | ✓ | ✓ |
| First priority on emergency service calls | ✓ | ✓ | ✓ | |
| Travelling costs | ✓ | ✓ | ||
| Labour for repairs | ✓ | ✓ |
Accreditations & memberships
